Help / Support
Support that routes issues to the right operational desk.
Find onboarding answers, open a support request, or escalate platform pipeline interruptions for review by the SMMCARE operations team.
Frequently asked questions
How do I connect my first channel?
Start in Dashboard → Integrations or Setup. Connect only customer-owned channels and keep AI reply disabled until the first test is complete.
Can I turn AI replies off?
Yes. Each AI service is designed to have a control state so customers can pause automation, use draft mode or route sensitive issues to human review.
Where do billing changes happen?
Billing, invoices, plan upgrades and payment method changes should be handled through the Stripe customer portal when configured.
What if a lead is urgent?
Urgent or sensitive customer situations should be escalated to a person. SMMCARE is an automation platform, not a replacement for emergency or licensed advice.
Operational support hours
Standard support: Monday–Friday business hours. Critical platform pipeline interruptions can be marked as Enterprise support and routed to [email protected].