From completed service to review request: the right moment to follow up

A review request should follow a real positive outcome, not be sent blindly to every contact in your database.

A practical flow is: enquiry captured, appointment completed, service delivered, customer marked as won, then a review request is prepared through the customer-owned channel you configured.

The message should be polite, short and optional. It should make it easy for a happy customer to share their experience while giving dissatisfied customers a path to contact support.

An AI Reputation Manager helps organize timing and drafting, but your business remains responsible for the relationship and the quality of service that earns a good review.