Terms of Service

Effective date: June 2026

These Terms govern use of SMMCARE LLC software, websites, dashboards, AI Employees, connected workflows, APIs and related services. By creating an account or using the platform, the customer agrees to these Terms.

B2B SaaS relationship

SMMCARE is provided for business use. The customer is responsible for account users, connected channels, internal permissions, lawful communications, customer consent and the accuracy of business information entered into the platform.

Account access and seats

Each workspace may contain owners, admins, staff or support users according to the subscribed plan. Customers must protect passwords, 2FA devices, API keys and connected third-party accounts. Shared logins should not be used where individual access controls are available.

AI workflow use

AI Employees may draft replies, classify leads, route tickets, prepare follow-up, summarize records and support other configured workflows. Customers must review automation settings and keep human oversight for regulated, sensitive, medical, legal, financial, emergency or high-impact decisions.

Uptime and maintenance

SMMCARE aims to provide reliable access and targets 99.9% platform availability for paid production services, excluding planned maintenance, third-party outages, customer misconfiguration, network issues, force majeure events and preview or beta functions.

Billing and subscriptions

Subscriptions, trials, invoices, payment methods and plan changes may be processed by Stripe or another configured payment provider. Failure to pay may result in account restriction, suspension or cancellation after reasonable notice where practical.

Acceptable use

Customers may not use SMMCARE for spam, phishing, unlawful surveillance, deceptive lead capture, harassment, malware, credential theft, regulated messaging without consent, or any activity that harms the platform, other customers or third parties.

Limitations of liability

SMMCARE is a workflow and automation platform. It does not replace professional judgment, licensed advice or customer responsibility for business communications. To the maximum extent permitted by law, liability is limited to fees paid for the affected service period.

Contact

Questions about these Terms can be sent to [email protected].