01
CapturedAI Receptionist
Enquiry
A visitor contacts your website or verified channel.
Platform
AI Employees built around a real customer journey.
SMMCARE is not a collection of disconnected AI tools. It is a private control panel designed to help a business handle enquiries, bookings, successful outcomes, reviews and support.
Private workspace
Every customer sees only their own business pipeline and data.
Stripe billing
Payment details remain in Stripe, not your SMMCARE admin panel.
Your channels
Connect and control your website, calendar, email and approved channels.
Human escalation
Critical support issues are routed to a real person.
One connected journey
From first enquiry to trusted review.
SMMCARE helps small businesses keep customer opportunities moving, without pretending software replaces the human work that earns the sale.
02
QualifiedAI Receptionist
Qualification
AI understands interest and creates a private CRM opportunity.
03
BookedAI Sales Assistant
Booking
A ready prospect is guided to your connected calendar.
04
WonYour business
Sale
You deliver the service and mark the opportunity as won.
05
ReviewAI Reputation Manager
Review
Prepare a review request after a successful customer outcome.
06
SupportedAI Support Agent
Support
Routine questions are organized; critical cases escalate.
AI Employee responsibilities
Know exactly what is included.
AI Receptionist
Capture and qualify digital enquiries
New enquiry → first response → intent understood → private CRM opportunity → booking-link handoff where appropriate.
Setup needed
Business profileEligible trial/planWebsite enquiry intakeBooking calendar link
AI Sales Assistant
Turn qualified interest into clear next actions
Qualified CRM lead → follow-up → booking opportunity → won/lost outcome tracking.
Setup needed
Growth Team planCRM pipelineBooking calendar
AI Reputation Manager
Follow successful work with review opportunities
Won customer → review request queue → approved sending channel → response drafting where configured.
Setup needed
Google review linkCustomer-owned sending channelReview workflow enabled
AI Support Agent
Assist routine support and escalate sensitive cases
Customer ticket → routine AI guidance → human escalation for billing, access, security or unresolved issues.
Setup needed
Complete AI Team planSupport inboxHuman escalation contact
Truthful activation
Never confuse a saved setup with a live workflow.
Your private dashboard should show exactly why an AI Employee is or is not operating.
Active
Required plan and verified connection are ready for the workflow.
Setup Required
A required business profile or customer-owned channel is missing.
Plan Required
The AI Employee is not included in the current subscription.
Connection Error
A configured provider connection needs attention or reconnection.
Planned
The feature is described transparently but not advertised as live.
Customer-owned channels
Your website, booking calendar, review link and supported communication channels remain connected to your business.
Secure billing
Stripe Checkout and Customer Portal are designed to handle payment details, subscriptions and plan changes securely.
Human support path
AI can support routine work; critical or sensitive cases can be escalated to people.